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01 901 2014

ILM – Understanding Conflict Management in the Workplace

To develop knowledge and understanding of managing conflict and supporting individuals as required by a practising or potential first line manager.

On completion of this module learners will:

  • Understand conflict management in the workplace.
    • Identify causes of conflict at work.
    • Describe the stages in the development of Conflict.
    • Explain the effects of conflict on individual and team performance at work.

Describe how a manager could promote a positive atmosphere in order to minimise the adverse effects of conflict.